Couteaux de cuisine japonais en acier inoxydable

Orders are processed and prepared to be shipped within 2-5 bus/days. Delivery times:

US in 7-10 bus/days,

EU zone 7-15 bus/days.

WHAT IS YOUR CANCELLATION POLICY?

You have 24 hours after you place your order to cancel your order and receive full refund after your purchase

If you try to cancel your order after you received your Shipping Confirmation email, we will not be able to issue a refund as the item has already been processed to be shipped to you.

I ORDERED SEVERAL ITEMS IN ONE ORDER BUT RECEIVED THEM SEPARATELY. WHY?

Most of Knifedepot knives are shipped from our various overseas warehouses and fulfillment centers, in order to make logistics more efficient, and to save you as much money as possible, Therefore, items that are ordered together may by shipped individually from different locations, and may arrive to you separately. In any case, all items should arrive within our declared shipping schedules. if for some reason the items do not arrive when they should, please contact us at contact@knifedepot.co

SHOULD I WORRY ABOUT HAVING TO GIVE PERSONAL AND CREDIT CARD INFORMATION ON YOUR SITE?

 No, you have absolutely nothing to worry about. Our checkout process is completely safe. We have SSL (Secure Socket Layer) certificates for maximum security, to ensure full safety of all of your information. 

DO YOUR PRICES INCLUDE ANY IMPORT/CUSTOM TAXES OR OTHER TAXES?

No they don't. In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to

be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such

taxes will be under the responsibility of the customer only, and KNIFE DEPOT will not be held responsible for these.

IF I ORDER SEVERAL ITEMS, WILL THEY ARRIVE IN THE SAME PACKAGE?

Sometimes items from the same order will have to be packaged and sent separately, due to logistical reasons.

DO YOU SHIP TO COUNTRIES OUTSIDE OF THE UNITED STATES AS WELL?

Yes we do. We ship to most countries around the world

CAN I BUY WHOLESALE FROM YOU?

Yes you can. Please contact us for more details.

HOW CAN I GET MORE DETAILS ABOUT YOUR FUTURE PROMOTIONS AND PRODUCTS?

You can like our Facebook page and subscribe to our newsletter (in the footer of the website, or one of the popup opt-ins) in which we send news about new products, special promotions just for our closest friends, and more.

Also, you may contact us directly and give us your email address, and we'll make sure you get all the information you want.

WHERE ARE YOU LOCATED?

Our main office is located in United Kingdom but we have several offices and representatives around the world. For contact details please see the Contact Us contact@knifedepot.co

What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You can always contact us for any return question at contact@knifedepot.co.

What is the restocking fee?

No restocking fee.

How much will customers pay for return shipping?

Customers will pay for return actual cost of return shipping.

If customer purchased the wrong product, it doesn't fit, or they no longer want the item:

Customers will pay for return actual cost of return shipping.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.